Refund & Cancellation Policies


Welcome to DIY Ventures Private Limited! We're committed to ensuring your satisfaction with our products and services. Below are our Refund & Cancellation Policies, designed to provide clarity on the processes involved in seeking refunds and cancelling orders.


Refund Policy:
1. Eligibility for Refunds:
  • Refunds may be issued under the following circumstances:
  • Product(s) received are damaged, defective, or not as described.
  • The order is cancelled within the stipulated cancellation period (see Cancellation Policy below).

  • Change of mind or preference.
  • Customized or personalized products unless they are defective or not as described.
2. Initiating a Refund Request:
  • To request a refund, please contact our customer support team within 10-15 day of receiving the product(s).
  • Provide detailed information about the issue, including order number, product details, and accompanying images if applicable.

3. Refund Process:
  • Once your refund request is received and approved, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase. Please allow 10-15 days for the refund to be processed.

4. Return Shipping:
  • In cases where a return is required, we will provide instructions for returning the product(s).
  • Return shipping costs for eligible refund requests due to damaged, defective, or not as described products will be covered by DIY Ventures Private Limited.

Cancellation Policy:

1. Cancellation Window:
  • Orders can be cancelled within 2 day of placing the order, provided they have not been shipped.
  • Once an order has been shipped, it cannot be cancelled. In such cases, please refer to our Refund Policy.

2. Cancellation Process:

  • To cancel an order, please contact our customer support team as soon as possible.
  • Provide your order number and relevant details for prompt assistance.
  • If the order is eligible for cancellation, we will process the cancellation and issue a refund according to our Refund Policy.

3. Cancelled Orders After Shipment:
  • If you wish to cancel an order after it has been shipped, you may refuse delivery of the package.
  • Once the package is returned to us, we will process a refund according to our Refund Policy, excluding any applicable shipping fees.

Contact Us: If you have any questions or concerns regarding our Refund & Cancellation Policies, please don't hesitate to reach out to our customer support team at [email protected] or through our website.


By placing an order with DIY Ventures Private Limited, you agree to adhere to the terms and conditions outlined in these Refund & Cancellation Policies. We reserve the right to update or modify these policies at any time without prior notice. Please review these policies periodically for any changes or updates.